Terms of Use (B2B) – Swetaps

3.1 Self-registration. Portal accounts are created through self-registration.

3.2 Accuracy. You must provide accurate company and contact information and keep it updated.

3.3 Credentials. You are responsible for safeguarding usernames/passwords and for all activity under your account.

3.4 Unauthorised access. Notify Swetaps immediately if you suspect misuse or unauthorised access.

3.5 Suspension. Swetaps may suspend or terminate access if we reasonably believe the account is compromised, misused, or used in breach of these Terms.

4.1 Prices behind login. Prices displayed in the Portal are available only to logged-in B2B users and may be updated from time to time.

4.2 Clarity of pricing. Where taxes, fees, and delivery costs apply, we will indicate this in the Portal and/or at checkout/order confirmation.

4.3 Lead times/stock. The Portal may show stock status and lead times. Unless explicitly stated as "guaranteed," such information may be subject to change due to operational constraints (e.g., logistics or supplier changes). If lead times are stated as binding for an accepted order, this will be reflected in the order confirmation.

5.1 Order steps and correction. The Portal is designed to allow you to review and correct input errors before submitting an order.

5.2 Order receipt/confirmation. We will acknowledge receipt of orders placed electronically, and a binding contract is formed when Swetaps issues an order confirmation (or otherwise confirms acceptance in writing).

5.3 Archiving of terms. These Terms are provided in a format that enables saving and reproduction.

7.1 Ownership. All Website/Portal content (text, images, product sheets, design elements, trademarks) is owned by Swetaps or its licensors.

7.2 Marketing license for customers. If the Portal provides downloadable product images/spec sheets, you are granted a non-exclusive, non-transferable, revocable right to use them solely to market and sell Swetaps products in your channels. You may not remove branding, alter trademarks, or use materials to market competing products.

7.3 No redistribution. You may not resell, publish as a public asset library, or redistribute materials to third parties (except your agencies/contractors working for you, under confidentiality, strictly for the above purpose).

4.1 Offer and acceptance. The Customer's order constitutes an offer. A contract is formed when Swetaps issues an Order Confirmation (or otherwise accepts in writing).

4.2 Order changes/cancellation. Orders may only be changed or cancelled with Swetaps' written approval.

4.3 Minimums/specials. Product-specific minimum order quantities, case sizes, pallet rules, or special conditions (if any) will be shown in the Portal or Order Confirmation.

5.1 Prices. Prices are as stated in the Portal at the time of ordering or as stated in the Order Confirmation.

5.2 Taxes and delivery costs. VAT, duties (if applicable), and delivery-related costs are stated at checkout and/or in the Order Confirmation/invoice as applicable.

5.3 Price adjustments. If input errors, clear mispricing, or technical faults occur, Swetaps may correct the price and notify the Customer before dispatch. The Customer may then cancel the affected order line(s).

6.1 Payment method. Payment is by invoice unless otherwise agreed.

6.2 Payment term. Unless stated otherwise in the invoice or Order Confirmation, payment is due 30 days net from invoice date.

6.3 Late payment. In case of late payment, Swetaps is entitled to statutory late payment interest and reasonable recovery/collection compensation as permitted in commercial transactions.

6.4 Credit assessment. Swetaps may perform reasonable credit checks and may require advance payment or adjusted terms if credit risk is identified.

7.1 Delivery terms. Unless otherwise agreed in writing, delivery is DAP (Delivered at Place) to the delivery address stated in the Order Confirmation (Incoterms® 2020). Risk transfers when the goods are placed at the Customer's disposal on the arriving means of transport ready for unloading at the named place.

7.2 Lead times. Stated lead times are binding only if explicitly confirmed in the Order Confirmation.

7.3 Partial deliveries. Swetaps may deliver in parts unless the Customer reasonably objects and such objection is accepted by Swetaps.

7.4 Delay. If Swetaps anticipates a delay, we will inform the Customer. Remedies for delay, if any, are limited to what is stated in these Sale Terms and/or mandatory law.

8.1 Inspection. The Customer must inspect the delivery promptly upon receipt.

8.2 Shortage/transport damage. Visible transport damage or shortages must be reported without undue delay and, where applicable, noted with the carrier.

8.3 Defects. Claims regarding defects must be notified promptly after discovery and within a reasonable time. Swetaps may request photos, batch/lot information, and other documentation necessary to evaluate the claim.

9.1 Handling. The Customer must store, handle, and use goods in accordance with Swetaps' instructions, applicable food legislation, and good industry practice.

9.2 Traceability. The Customer must maintain batch/lot traceability and cooperate with Swetaps in the event of quality investigations, complaints, or recalls (including providing batch data and distribution lists where relevant).

9.3 No relabelling/alteration. The Customer may not repackage, relabel, or alter goods unless explicitly agreed in writing and legally compliant.

10.1 No automatic right of return. Returns are accepted only with Swetaps' prior written approval and a return authorisation.

10.2 Condition. Approved returns must be in original condition, within agreed timeframes, and compliant with food safety and cold-chain requirements where applicable.

10.3 Costs. Unless the return is due to Swetaps' confirmed error/defect, the Customer bears return transport and handling costs.